Branch Sales & Serv RRT (MLO) Multi-Brach Teller/Personal Banker
Company: PNC Financial Services Group
Location: Boynton Beach
Posted on: October 4, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a full-time Branch Sales
and Service Regional Resource team (RRT) member, you will engage in
proactive sales and customer service activities including teller
transactions, selling bank products and developing referral
opportunities. You will be part of the Regional Resource Team,
based in Boynton Beach, FL, to support multiple branches in PNC's
South Palm Beach Retail Market.
- Manages the customer experience by identifying opportunities to
improve a customer's financial wellbeing and create loyalty while
increasing share of wallet. From a variety of customer
interactions, participates in proactive sales and service
activities and identifies referral opportunities. Collaborates with
ecosystem partners to grow customer's share of wallet. Positions
PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and
outbound interactions with a defined sales process including
outbound calling, service to sales, teller interactions,
appointment setting and effective lobby engagement, ultimately
elevating client loyalty. Delivers a full PNC conversation with
every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships to acquire, expand and retain
- Creates customer loyalty and grows customer share of wallet
through a differentiated customer experience. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
- Applies product and procedural knowledge to identify, mitigate
and solve customer problems effectively to drive customer
- Manages risk through adherence to all policies and procedures,
demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance
transactions are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
- To learn more about this and other opportunities on our
team.Watch this video.
CompetenciesBanking Products Knowledge of and ability to provide
products and services available through the retail banking
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Matrix Management Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Prospecting. Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Retail Lending Knowledge of and ability to design and develop
retail lending products and services, manage and evaluate
operational processes and procedures and ensure compliance with
local and company policies.
Selling. Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
Tech Savvy Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Understanding Customer Needs Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers.
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically requires 1+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Boynton Beach , Branch Sales & Serv RRT (MLO) Multi-Brach Teller/Personal Banker, Sales , Boynton Beach, Florida
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