Patient Service Representative

Company: RAYUS Radiology
Location: Boynton Beach
Posted on: May 19, 2023

Job Description:

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representative -to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will -provide optimal patient-centered services supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles. This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members. and staff. -This is a full-time, Monday-Friday 10:00 AM - 6:30 PM position and is located at our Boynton Beach, FL center. -
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Essential Duties and Responsibilities -
Front Desk - Patient Service

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• Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
  
• Timely registration of patient(s) arrival by validating accurate demographic information and
  
• professional collection of out-of-pocket payments prior to services being rendered.
  
• Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  
• Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or
  
• Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.
  
• Provides Consent, Financial, and HIPAA compliance related documents, must be able to
  
• thoroughly explained to the patient(s) if necessary.
  
• Proficient utilization and application of EHR software, hardware, and
  
• Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
  
• Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as
  
• it relates to appointment scheduling and admission/encounter.
  
• Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
  
• Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.
  
• Managing outgoing and incoming faxes through both electronic and manual fax
  
• Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
  
• Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
  
• Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient
  
• patient flow.
  
• Proper use of phone and written etiquette when handling
  
• Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
  
  
• Alignment of company mission and embodiment of core values of
  
• Adherence and compliance to company policies, procedures, operational objectives, and
  
• Maintain strict confidentiality of PHI in adherence and compliance to HIPAA
  
• Other duties may be assigned as
  
  Medical Records -- Patient Service
  
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  • Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.
    
  • Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences
    
  • Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.
    
  • Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.
    
  • Work as a liaison between the healthcare providers and offices in a timely manner.
    
  • Proficient utilization and application of EHR software, hardware, and programs.
    
  • Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.
    
  • Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
    
  • Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.
    
  • Proper use of phone and written etiquette when handling correspondence.
    
  • Alignment of company mission and embodiment of core values of RAYUS.
    
  • Adherence and compliance to company policies, procedures, operational objectives, and goals.
    
  • Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
    
  • Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply.
    
    Tech Support -- Patient Service
    
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    • Monitors all modality schedules
      
    • Greets and escorts patients to changing room; briefly explains procedure
      
    • Prep/changing room turnaround performing proper sanitizing techniques.
      
    • Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table
      
    • Ensures that all patient areas are stocked and organized in a neat and tidy manner
      
    • Cleans and stocks patient prep room and patient restroom
      
    • Stocks linen and empties laundry at the end of the shift
      
    • Checks with technologists, center supervisor, or center manager for additional duties as needed
      
      

Keywords: RAYUS Radiology, Boynton Beach , Patient Service Representative, Sales , Boynton Beach, Florida