Senior Consultant, Managed Services Sales Operations
Company: Arete Incident Response
Location: Boynton Beach
Posted on: March 18, 2023
Job Description:
Senior Consultant, Managed Services Sales Operations page is
loaded Senior Consultant, Managed Services Sales Operations Apply
locations US - FL - Boynton Beach time type Full time posted on
Posted 7 Days Ago job requisition id REQ-2023-716 ROLES AND
RESPONSIBILITIES
- Coordinates daily on project status for multiple work streams,
keep systems (HubSpot, Mavenlink, S1 Partner portal) updated with
progress status, as well as resolve issues in a timely manner.
- Takes action items to ensure activities and full life cycle
project requirements are completed, and team members are aligned to
exceed client expectations.
- Facilitate the creation, distribution and execution of the
Statement of Work, Master Services Agreements, Purchase
Orders.
- Facilitates, tracks, and provides reporting on the status of
transition from Incident Response (IR) client to Managed Detection
& Response (MDR), Post IR or S1 sales client in SentinelOne partner
portal and HubSpot systems.
- Works with the Sales team for contractual tracking and
status.
- Composes and coordinates internal and external communication
regarding schedule, scope and budget including, but not limited to:
- Meeting scheduling
- Call notes - daily, multiple times per day and often with
minutes notice, must be highly responsive, 100% availability during
work hours
- Reporting
- Budget adherence, including time and expense tracking for all
team members across all project tasks
- Invoicing
- Manage change-in-scope process (scope creep)
- Ensure customer satisfaction and communication.
- Performs client satisfaction surveys for both IR clients and
non-IR clients to ensure needs are being met
- Establishes internal operational tracking for project files,
client data, etc. in accordance with
- Identifies risk areas and provides sales and executive
management solutions for risk mitigation Serves as a User System
Management administrator and subject matter expert (HubSpot and
Mavenlink software experience is a plus).
- Responsible for process documentation creation and
maintenance.
- Works with Project Management team to carry out processes
consistently across the team.
- May perform other duties as assigned by management.
-DISCLAIMERThe above statements are intended to describe the
general nature and level of work being performed. They are not
intended to be an exhaustive list of all responsibilities, duties
and skills required personnel so classified. - SKILLS AND KNOWLEDGE
Ability to establish priorities and work independently as well as
part of a team in a fast-paced and dynamic environment Excellent
interpersonal skills and written & oral communication skills High
attention to detail with organizational skills to keep on top of
and follow through on open items Possession of strong analytical
and problem-solving abilities Bias for proactive action and
customer satisfaction Proficient in Microsoft Suite products JOB
REQUIRMENTS
- Bachelor's degree in business administration, project
management or related field
- 3+ years of work experience managing projects in a fast-paced
client facing environment
- Experience working with and communicating to C-level
executives, attorneys, and insurance carriers
- Experience working with technical teammates and able to
understand and assimilate technical conversations to identify and
act on open action items WORK ENVIRONMENT While performing the
responsibilities of this position, the work environment
characteristics listed below are representative of the environment
the employee will encounter: Usual office working conditions.
Reasonable accommodation may be made to enable people with
disabilities to perform the essential functions of this job.
PHYSICAL DEMANDS
- No physical exertion required.
- Travel within or outside of state.
- Light work: Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force as frequently as needed to move
objects. TERMS OF EMPLOYMENT Salary and benefits shall be paid
consistent with Arete salary and benefit policy. FLSA OVERTIME
CATEGORY Job is exempt from the overtime provisions of the Fair
Labor Standards Act. DECLARATION The Arete Incident Response Human
Resources Department retains the sole right and discretion to make
changes to this job description. Any employee making changes
unauthorized by the Human Resources Department will be subject to
disciplinary action up to and including termination. EQUAL
EMPLOYMENT OPPORTUNITY We're proud to be an equal opportunity
employer- and celebrate our employees' differences, regardless of
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, or Veteran status. Different
makes us better. -Arete Incident Response is an outstanding (and
growing) company with a very dedicated, fun team. We offer
competitive salaries, fully paid benefits including Medical/Dental,
Life/Disability Insurance, 401(k) and the opportunity to work with
some of the latest and greatest in the fast-growing cyber security
industry.
When you join Arete---
You'll be doing work that matters alongside other talented people,
transforming the way people, businesses, and things connect with
each other. Of course, we will offer you great pay and benefits,
but we're about more than that. Arete is a place where you can
craft your own path to greatness. Whether you think in code, words,
pictures or numbers, find your future at Arete, where experience
matters.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our
employees' differences, regardless of race, color, religion, sex,
sexual orientation, gender identity, national origin, age,
disability, or Veteran status. Different makes us better. About Us
Arete Incident Response is an elite team of the world's leading
cybersecurity and digital forensics experts who combat today's
sophisticated cyberattacks. We work tirelessly to provide
unparalleled capabilities and solutions throughout the entire cyber
incident life cycle. These include incident response readiness
assessments and penetration tests as well as post-incident
response, remediation, containment, and eradication services. We
work in close collaboration with industry leaders and government
agencies along with leading cybersecurity technology platforms to
deliver an innovative, intelligence-based approach to solving our
client's toughest challenges. If you want to work with the most
talented and experienced people in the industry with the desire to
be a cyber hunter and industry expert, we want you to be a part of
our team.
Keywords: Arete Incident Response, Boynton Beach , Senior Consultant, Managed Services Sales Operations, Sales , Boynton Beach, Florida
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