Senior Consultant, Managed Services Sales Operations

Company: Arete Incident Response
Location: Boynton Beach
Posted on: March 18, 2023

Job Description:

Senior Consultant, Managed Services Sales Operations page is loaded Senior Consultant, Managed Services Sales Operations Apply locations US - FL - Boynton Beach time type Full time posted on Posted 7 Days Ago job requisition id REQ-2023-716 ROLES AND RESPONSIBILITIES

• Coordinates daily on project status for multiple work streams, keep systems (HubSpot, Mavenlink, S1 Partner portal) updated with progress status, as well as resolve issues in a timely manner.
• Takes action items to ensure activities and full life cycle project requirements are completed, and team members are aligned to exceed client expectations.
• Facilitate the creation, distribution and execution of the Statement of Work, Master Services Agreements, Purchase Orders.
• Facilitates, tracks, and provides reporting on the status of transition from Incident Response (IR) client to Managed Detection & Response (MDR), Post IR or S1 sales client in SentinelOne partner portal and HubSpot systems.
• Works with the Sales team for contractual tracking and status.
• Composes and coordinates internal and external communication regarding schedule, scope and budget including, but not limited to:
  • Meeting scheduling
  • Call notes - daily, multiple times per day and often with minutes notice, must be highly responsive, 100% availability during work hours
  • Reporting
  • Budget adherence, including time and expense tracking for all team members across all project tasks
  • Invoicing
  • Manage change-in-scope process (scope creep)
  • Ensure customer satisfaction and communication.
    • Performs client satisfaction surveys for both IR clients and non-IR clients to ensure needs are being met
    • Establishes internal operational tracking for project files, client data, etc. in accordance with
    • Identifies risk areas and provides sales and executive management solutions for risk mitigation Serves as a User System Management administrator and subject matter expert (HubSpot and Mavenlink software experience is a plus).
    • Responsible for process documentation creation and maintenance.
    • Works with Project Management team to carry out processes consistently across the team.
    • May perform other duties as assigned by management. -DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified. - SKILLS AND KNOWLEDGE Ability to establish priorities and work independently as well as part of a team in a fast-paced and dynamic environment Excellent interpersonal skills and written & oral communication skills High attention to detail with organizational skills to keep on top of and follow through on open items Possession of strong analytical and problem-solving abilities Bias for proactive action and customer satisfaction Proficient in Microsoft Suite products JOB REQUIRMENTS
      • Bachelor's degree in business administration, project management or related field
      • 3+ years of work experience managing projects in a fast-paced client facing environment
      • Experience working with and communicating to C-level executives, attorneys, and insurance carriers
      • Experience working with technical teammates and able to understand and assimilate technical conversations to identify and act on open action items WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job. PHYSICAL DEMANDS
        • No physical exertion required.
        • Travel within or outside of state.
        • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with Arete salary and benefit policy. FLSA OVERTIME CATEGORY Job is exempt from the overtime provisions of the Fair Labor Standards Act. DECLARATION The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the Human Resources Department will be subject to disciplinary action up to and including termination. EQUAL EMPLOYMENT OPPORTUNITY We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. -Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.
          
          
          
          
          
          When you join Arete---
          
          You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we're about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.
          
          Equal Employment Opportunity
          
          We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. About Us Arete Incident Response is an elite team of the world's leading cybersecurity and digital forensics experts who combat today's sophisticated cyberattacks. We work tirelessly to provide unparalleled capabilities and solutions throughout the entire cyber incident life cycle. These include incident response readiness assessments and penetration tests as well as post-incident response, remediation, containment, and eradication services. We work in close collaboration with industry leaders and government agencies along with leading cybersecurity technology platforms to deliver an innovative, intelligence-based approach to solving our client's toughest challenges. If you want to work with the most talented and experienced people in the industry with the desire to be a cyber hunter and industry expert, we want you to be a part of our team.

Keywords: Arete Incident Response, Boynton Beach , Senior Consultant, Managed Services Sales Operations, Sales , Boynton Beach, Florida