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Customer Service Representative/Dispatcher

Company: Tech Service Today LLC
Location: Boynton Beach
Posted on: November 24, 2022

Job Description:

Customer Service Representative/DispatcherTech Service Today LLC - Boynton Beach, FLJob descriptionDo you have a great personality & communication skills?Do you have exceptional customer service skills?Do you want to work in a fun atmosphere with an awesome team?Tech Service Today provides IT, Telecom & Cabling services across the US and Canada. We are growing like wildfire and need dynamic customer service pros to help with upcoming projects at TST! The full-time positions offer excellent benefits including 100% coverage in health, dental, & vision insurance, 401K plus match, profit sharing, company cell phone service, nationwide gym membership and more. Come join a winning team!In this role, you will support customers and field technicians on service jobs. We pride ourselves in providing exceptional customer service and we need the "best of the best." Our culture is very fast paced, constantly changing, collaborative & positive. We are seeking smart, motivated professionals with a Disney, Ritz Carlton, southern hospitality type personality that can thrive in an exciting unique IT call center environment. Generally. people from the hospitality & restaurant industries do very well at TST.We are looking for team members who can work the following shift (with open availability to help out at other times including weekends, as needed):Wednesday- Sunday, 1pm - 10pmMonday - Friday, 1pm - 10 pmMonday - Friday, 12pm - 9pmFriday - Saturday, 10pm - 7am (overnight shift) available for part-time but must be able to train M-F 9am-6pm for 2 weeks. Also available for full-time with additional hours Mon-Wed 1pm-10pm MUST be less than 60 minutes and within 30 miles of our Boynton Beach headquarters and willing to work in the office daily.Responsibilities: Responds to requests by prioritizing and scheduling work order installations and tasks to field technicians for on-time delivery of services Handles a high volume of outbound & inbound calls - call center Creates service tickets and scheduling Verifies that scheduled work orders are ready for dispatch Actively recruits & schedules technicians for work order requests Matches technicians to the job ensuring right skills & right tools Negotiates competitive rates in the recruitment process Monitors and directs field technicians and order fulfillment tasks Monitors status and adjusts assignments throughout the shift Informs and updates field technicians and clients on schedule or technical related issues Extensive data entry and use of google forms This is not just inbound customer service. This job entails facilitating jobs with techs & clients all over the US & CanadaRequirements: Candidates must live within a 30 mile radius of Boynton Beach, FL and be able to commute on a daily basis Call center experience greatly preferred Experience handling inbound and outbound very high call volume is required Very outgoing, friendly, empathetic, positive outlook, good sense of humor, goes above and beyond for customer - think Ritz Carlton, Disney, & Southwest personalities Excellent & dynamic radio personality type voices - can speak clearly and with much energy on the phone Excellent verbal communication skills: able to actively listen, speak clearly, mirror tone & take action Excellent written communication skills - must have perfect grammar, spelling and clear, direct messages with great tone & pleasantries High attention to detail and accurate notation is critical for this position Ability to think critically and make practical/smart decisions Great negotiation skills Ability to work well under pressure - be quick on your feet to do well in our fast-paced atmosphere with a high sense of urgency Ability to multitask a high volume of work with constantly changing processes & procedures and navigate phone & computer systems while on calls High initiative & drive to succeed Shares the same core values as Tech Service Today including:1) Model of accountability2) Warm, friendly & positive - can do attitude3) Taking pride in everything we do4) Showing gratitude & respect often and to everyone including our technicians & teammates5) Giving our best to our customers every dayIf You Are Interested in Becoming a Full-Time TST Team Member, We Offer:100% paid medical/dental/vision coverage and 50% coverage for dependents401K plan with company matchingProfit SharingLife Insurance3 weeks PTO per calendar year8paid holidaysCompany cell phone serviceGym membershipLifeLock and LastPass membershipsWhy TST?:All employees voice opinions and contribute to the strategic direction of the companyWe are committed to performance excellence and being the best at what we doSupportive environment where the best tools and resources are providedOngoing opportunities for learning, growth and advancementFocus on teamwork and collaborationCommitted to positive legacy within the community and nationwideEqual Employment Opportunity: TST is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.Pay: $17.00 per hourJob Type: Full-timePay: $17.00 - $17.01 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Referral program Vision insuranceSchedule: 8 hour shift Weekend availabilityAbility to commute/relocate: Boynton Beach, FL 33426: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s): What are your salary requirements?Experience: Dispatching: 1 year (Preferred)Work Location: One location

Keywords: Tech Service Today LLC, Boynton Beach , Customer Service Representative/Dispatcher, Sales , Boynton Beach, Florida

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