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Customer Service Representative

Company: Advocate My Meds
Location: Boynton Beach
Posted on: November 19, 2022

Job Description:

ABOUT US Advocate My Meds is a prescription assistance advocacy group located in Boynton Beach, FL. At Advocate My Meds, we pride ourselves on cultivating a fun, employee-friendly environment with ample opportunities for growth.We currently have openings for entry level customer service reps to join our team! JOB DESCRIPTION Customer service team members provide patients with white-glove customer service and strive for first call resolution. They diligently fulfill the following tasks and responsibilities: Field customer inquiries via phone Process client requests within the company's CRM with accuracy and promptness Document, troubleshoot, research, and resolve customer concerns and grievances with compassion and skill Assist and retain clients looking to cancel services by de-escalating and offering solutions Use discernment to escalate or direct client inquiries to management when necessary Develop and maintain a strong knowledge base of the company's products and services QUALIFICATIONS The ideal candidate will be an adaptable self-starter with a positive mindset. They should be a positive team player who possesses the following attributes and skills: Excellent listening and communication skills Patience and compassion Attention to detail Strong interpersonal skills to help quickly build rapport with clients and coworkers A high-school diploma or equivalent Computer proficiency, with the ability to utilize multiple screens and programs Exceptional problem solving skills The ability to effectively manage multiple priorities Call center experience JOB HIGHLIGHTS: In addition to a competitive hourly rate and bonus structure, Advocate My Meds offers the following perks:- Paid Time Off- Health, Life, Dental and Vision Insurance- Employee 401k with Employer Contribution- Employee Discount Programs- Employee Engagement (employee of the month, peer recognition box, etc)Job Type: Full-timePay: $14.00 - $18.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insuranceSchedule: Day shift Monday to FridaySupplemental pay types: Bonus payEducation: High school or equivalent (Required)Work Location: Hybrid remote in Boynton Beach, FL 33426

Keywords: Advocate My Meds, Boynton Beach , Customer Service Representative, Sales , Boynton Beach, Florida

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