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Help Desk Technician I - USSOUTHCOM (Secret Clearance Required) with Security Clearance

Company: General Dynamics IT Corporate
Location: Miami
Posted on: August 24, 2019

Job Description:

REQ#: RQ35726 This position provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. The Contractor shall act as the single central point of contact for all users of IT in the AOR and shall log and manage all incidents, service requests and access requests. Job duties include: * implement and operate real-time chat tools to help Users address incidents and service requests in addition to manning telephone lines. * receive service requests or incidents by customer walk-ins at each location. * provide immediate service to all General Officers (GO), Senior Service Executives (SES's) or other agency equivalents, SCO Commanders, JTF-Commanders, as well as, the Joint Operations Centers or Crises Action Centers at any locations. * handle Service Requests or Incident Reports for GO's and SES's at the highest priority, providing resolution plan within the technically allowable timeframe based on location. * coordinate resolution time and establish realistic timeframes for resolution of these work orders. * maintain an ACOR approved list of all VIPs and Joint or Crises Operations Centers. DESIRED QUALIFICATIONS: HS/GED, 1+ year experience and A= Certification ( Both Courses 70-698 and 70-697) The position requires a minimum of a Secret clearance with a SSBI Type investigation and TS eligibilty. A Current TS is desired. For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics IT Corporate, Boynton Beach , Help Desk Technician I - USSOUTHCOM (Secret Clearance Required) with Security Clearance, Professions , Miami, Florida

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