BoyntonBeachRecruiter Since 2001
the smart solution for Boynton Beach jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Boynton Beach
Posted on: June 23, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Boynton Beach , Virtual Customer Service Manager-French Bilingual, Other , Boynton Beach, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hiring Lease Purchase CDL A Truck Drivers - Competitive Pay and Great Benefits!. - Star Freight
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Fort Pierce
Posted on: 07/22/2019

CDL A Flatbed Truck Drivers - Earn Up To $2,000 Per Week!. - Forward Freight Systems
Description: OTR Flatbed Positions Available OTR Flatbed Position: 1700 to 2000 per week driving flatbed.Our drivers typically run between 2500 and 3300 per week.Our fleet is comprised of late model tractors and (more...)
Company: Forward Freight Systems
Location: Bonita Springs
Posted on: 07/22/2019

Class A CDL with Hazmat Afternoon shift
Description: Class A Driver with Hazmat Afternoon Shift br Major company in the Jupiter, Fl area is looking for Class A driver that is good at moving trailers, box trucks and vans around the yard. Work
Company:
Location: Jupiter
Posted on: 07/22/2019


Now Hiring: Costco
Description: Easy Application
Company: Costco.FindDreamJobs.com
Location: Fort Pierce
Posted on: 07/22/2019

Now Hiring: Costco
Description: Easy Application
Company: Costco.FindDreamJobs.com
Location: Jupiter
Posted on: 07/22/2019

Child Activity Attendant - JW Marriott Marco Island Beach Resort - (19099030)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International
Location: Bonita Springs
Posted on: 07/22/2019

Owner Operator CDL A Truck Driver - Earn $260k Per Year!. (Jupiter) - Forward Freight Systems
Description: OTR Dry Van and Flatbed Positions Available Owner Operators: 3500 to 4500 per week depending if driving flatbed or dry van.Gross over 260k per year80 of LinehaulOur drivers typically run between 2500 (more...)
Company: Forward Freight Systems
Location: Jupiter
Posted on: 07/22/2019

CDL A Flatbed Truck Drivers - Earn Up To $2,000 Per Week!. (Fort Pierce)
Description: OTR Flatbed Positions Available OTR Flatbed Position: 1700 to 2000 per week driving flatbed.Our drivers typically run between 2500 and 3300 per week.Our fleet is comprised of late model tractors and (more...)
Company: Forward Freight Systems
Location: Fort Pierce
Posted on: 07/22/2019

Hiring Lease Purchase CDL A Truck Drivers - Competitive Pay and Great Benefits!. (Jupiter)
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Jupiter
Posted on: 07/22/2019

CDL A Truck Driver - $.70 CPM - Earn Over $72k!. (Jupiter) - Forward Freight Systems
Description: OTR Dry Van and Flatbed Positions Available Company Driver:Over 72k year earning potential for company drivers. 1500 to 2100 per week depending if driving flatbed or dry van..70 per mileOur drivers (more...)
Company: Forward Freight Systems
Location: Jupiter
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Boynton Beach RSS job feeds