Uber Expert, In-Person Support - Miami (Spanish and English Speaking)
Company: Uber Driver Partners
Posted on: October 20, 2018
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let s move the world forward, together.About the RoleWe re looking to grow our support team at our Greenlight location in Miami, Florida on 2200 NW 22nd Street. Uber Experts are the face of Uber to thousands of our driver-partners, and we re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you ll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up. Please note that the Uber Expert position is an hourly customer support role with a set wage. We are looking for full time employees only at this time. What You ll Do Deliver 5-star, in-person support to our driver-partnersWalk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platformHelp existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)Help brand the Uber name and get driver-partners excited to be on the roadStay on top of new Uber policies, procedures, and programs that affect driver-partnersWork with the Driver Operations team to make our support processes even betterAssist with events and promotions as needed (occasionally off-site, during off-hours or weekends) What You ll Need Fluency in English and Spanish You have some combination of retail, sales, client-facing, and/or customer service experience You re comfortable learning and adapting to new technologyYou re an outstanding communicator, with the ability to interact and connect with many types of personalitiesYou are willing and enthusiastic about selling our product to potential driver-partnersYou re a patient teacher and have a passion for empowering others You re able to quickly and efficiently problem solve and troubleshoot - if you don t know the answer, you know where to look and who to askYou re self-motivated and able to operate independently with minimal oversightAbout the Team Uber s driver-partners are our most important customers, and we re building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. Associated topics: deliv retail driver, delivering groceries, delivery associate, delivery route, delivery route driver, limousine, pizza delivery, postmates, swift driver, uber driving
Keywords: Uber Driver Partners, Boynton Beach , Uber Expert, In-Person Support - Miami (Spanish and English Speaking), Other , Miami, Florida
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