Company: VentureTech Solutions
Location: Boynton Beach
Posted on: January 27, 2023
The Customer Service Representative is responsible for
processing loan applications and originating loans in compliance
guidelines. Interacts with customers to establish and maintain
profitable relationships with customers on behalf of the company
while assisting them with their inquiries, concerns and requests
about products and services.
Must have the ability to multitask in a fast-paced environment and
maintain strong attention to detail. Possesses a strong work ethic
and be empowered to solve problems independently and make decisions
that are considered to be in the customer's best interest.
Loans CSR Minimum Requirement:
+ Six months to one year customer service experience.
+ Call center experience a plus.
+ Acknowledge and appropriately greet and assist every customer in
a timely manner.
+ Demonstrate competency in using computer.
+ Keyboarding proficiency and use of automated systems.
+ Manage telephone calls professionally, efficiently and with good
+ Strong problem solving skills.
+ Attend to customer questions, complaints and concerns
immediately, and facilitate satisfactory resolution.
+ Ability to thrive in a lively working environment and
+ Interact professionally with other employees.
+ Work effectively as a team contributor on all assignments.
+ Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions and decimals.
Ability to calculate figures and amounts such as discount and
+ Ability to define customers' issues, collect data, establish
facts, and draw valid conclusions.
+ The flexibility to work weekends and other varied shifts as
assigned or mandatory overtime to meet. departmental deadlines if
+ Flexible evening and weekend shifts are available.
+ Perform other job-related duties within the job scope as
requested by management.
+ Bi-Lingual Spanish/English Candidates a Plus!!!
Loan CSR Physical Requirements:
+ Ability to work in a standard office environment.
+ Ability to use office equipment including computers, telephones,
headsets, calculators, copiers, and fax machines.
+ Ability to sit for long hours while using a binaural headset for
+ Ability to input large amounts of data into computer software
during work schedule.
High School Diploma/GED
Those who have experience in Customer Service, Account Management,
Sales, Customer Care, Client Services, Customer Satisfaction,
Retail, Help Desk, Information Booth, and Customer Assistance do
very well in this position.
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Keywords: VentureTech Solutions, Boynton Beach , Loans CSR, Other , Boynton Beach, Florida
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