Order Processing Specialist
Company: Anton Paar QuantaTec Inc
Location: Boynton Beach
Posted on: January 27, 2023
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Job Description:
Would you like to make a difference at a fast-growing, high-tech
company? Are you someone who is detail oriented, able to manage
multiple tasks, all while engaging with customers and internal
teams in an upbeat and positive fashion? If you're answering YES,
YES, YES, our Order Processing Specialist position may be the role
you're looking for!Who We Are and What We Do:Anton Paar's
high-precision, scientific instruments help our customers develop
every-day products from your shampoo to your shoes, your lunch and
favorite beverages, your computer and medication, jet engines,
batteries and the pavement on which you commute every day. We help
Fortune 500 companies of almost every industry sector, start-ups,
and leading universities conduct their research and quality
control.Owned by the charitable Santner Foundation, our investment
into R&D is unmatched and leads to industry-leading products.
We maintain fiscal stability and independence so we can handle
today and tomorrow's challenges, and aim to provide meaningful,
long-term workplaces for all employees. Anton Paar is headquartered
in Graz, Austria, and operates worldwide.A Snapshot of What You'll
DoThe Order Processing Specialist is responsible for the processing
of all customer Sales Orders and Customer Invoices. The Order
Processing Specialist has great customer service skills, pays close
attention to detail and manages time and tasks efficiently.The
Impact You'll MakeThe Order Processing Specialist job duties
include:Processing Customer Instrument and Parts Sales Orders, Lab
Analysis Service Orders, Loan Orders, Return Orders, and Credit
Memos in SAPReviewing customer purchase orders for completeness and
following up with customers for any missing documentation, or
clarificationsProcessing payment paperwork such as LC's and CAD
orders, if required and communicate with US sales subsidiary
regarding credit card transactionsCreating Customer Accounts in
local SAP, as requiredProcessing Order Confirmations for
distribution to customers Maintaining customers profiles to track
exceptions to how their orders are to be shipped and communicate
with other internal departments on changes to shipping
requirementsUpdating and maintaining comments on customer orders in
the header text in SAP so that other department can keep current on
status of payments and receipt if required documentation in order
to ship goodsUploading order related documents into SAP - SLI's,
LC'S, Flow Charts, Background information sheet, special discount
approvalReviewing open orders report daily and coordinating the
timing to print pick lists and labels for instrument and parts
orders, as well as following up on displayed inventory shortages,
with the production team Managing consolidation of shipments by
country, as requested, and coordinating all paperworkCommunicating
with Customers regarding delivery delays and processing revised
order confirmations, if requiredInvoicing customers once required
by individual order incotermsProcessing debit notes for freight
charges, and maintaining a logProcess export compliance
documentation as required for instrument ordersApply for export
license, if applicableProcess AES filing for orders and proformas
requiring it to ship via courierRequest quotes from freight
forwarder, if requiredResponding to carrier requests for
informationProcess free trade agreement certificates and any
additional documents for shipments as per customer
requestsResponding with appropriate detail to customer inquiries
pertaining to order information/status, product availability,
and/or the plan of action to support customer requirements and on
time delivery Forward airway bills to customers as requiredGuiding,
instructing and assisting coworkers regarding proforma invoices for
shipments outside of sales orders.All other duties as
assignedEducation and ExperienceThe Order Processing Specialist
typically requires a combination of experience and skills. This
role requires the following:Two-year AA degree and three years of
order processing and/or shipping experiencePossesses a solid
understanding and working knowledge of SAP (order management, order
actions, order administration and invoicing) and has the ability to
manage the daily business needsExcellent computer skills, including
use of Microsoft Word and ExcelExperience with exportingAbility to
communicate clearly and effectively in a professional manner at all
levels within and outside the organizationKnowledge and experience
with Shippers Letter Instructions, Shippers Export Declarations,
Letters of Credit, and Cash Against Documents. Ability to quickly
separate the mission-critical tasks from the lower priority tasks;
focuses on the most value-added projects of the day or
weekFlexible, with a positive attitude and passion for
knowledgeEffective organizational skills with the ability to
successfully manage multiple projects at once Preferred skills
include: Associates or Bachelor's DegreeExperience in a
manufacturing environment Skills and QualificationsThe Order
Processing Specialist will possess technical skills, interpersonal
skills and industry knowledge to perform their role,
including:Accountability: Takes responsibility for all work
activities and personal actions, follows through on commitments,
and acknowledges and learns from mistakesCollaboration: Works well
with others on internal and external teams by using effective
interpersonal skills Communication: Provides clear instruction to
individuals, explains processes, and is available to answer any
questions that may arise. Redirects communication internally as
appropriate Customer Focus: Ability to meet or exceed customer
service needs and expectations and provide excellent service in a
direct or indirect mannerIntegrity: Behaves honorably even when no
one is watching and follows moral and ethical principles in all
areas of work including decision making, interacting with
colleagues, and servicing customersProblem Solving: Ability to
effectively identify challenging or complex issues, evaluate
options, and resolve in the best interest of the
organizationQuality of Work: Works to the highest of quality
standards by anticipating problems, testing and checking their
work, and pays close attention to detail Time Management: Ability
to deliver on time with optimal use of resources, achieve desired
results within given time frames and decide between conflicting
priorities Supervision Exercised This role is an independent
contributor who is a member of multiple teams and does not have
supervisory responsibilities.Physical Requirements & Working
ConditionsWhile performing the duties of this position, the
employee is regularly required to sit, stand, walk, observe,
communicate and handle items such as computers, machinery and other
equipment. The employee must occasionally lift and/or move up to 20
pounds.Position requires the ability to obtain a passport for
international travel.In regards to organizational issues, the
employee will comply with the regulations set forward in the Anton
Paar Employee Handbook, except if otherwise stated. Anton Paar
QuantaTec Inc. is an Equal Opportunity Employer. Employment
opportunities at Anton Paar QuantaTec Inc. are based upon one's
qualifications and capabilities to perform the essential functions
of a particular job. All employment opportunities are provided
without regard to: age, race, color, religion, sex, pregnancy,
childbirth or related medical condition, sexual orientation, gender
identity, national origin, genetic information, sickle cell trait,
marital status, disability, veteran status or any other
characteristic protected by law. PI202145710
Keywords: Anton Paar QuantaTec Inc, Boynton Beach , Order Processing Specialist, Other , Boynton Beach, Florida
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