Associate Support Engineer, Technology & Digital, FT,9A-5:30P
Company: Baptist Health South Florida
Location: Boynton Beach
Posted on: January 27, 2023
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Job Description:
Baptist Health South Florida is the largest healthcare
organization in the region, with 12 hospitals, more than 24,000
employees, 4,000 physicians and 100 outpatient centers, urgent care
facilities and physician practices spanning across Miami-Dade,
Monroe, Broward and Palm Beach counties. Baptist Health has
internationally renowned centers of excellence in cancer,
cardiovascular care, orthopedics and sports medicine, and
neurosciences. A not-for-profit organization supported by
philanthropy and committed to its faith-based charitable mission of
medical excellence, Baptist Health has been recognized by Fortune
as one of the 100 Best Companies to Work For in America and by
Ethisphere as one of the World's Most Ethical Companies.Everything
we do at Baptist Health, we do to the best of our ability. That
includes supporting our team with extensive training programs,
millions of dollars in tuition assistance, comprehensive benefits
and more. Working within our award-winning culture means getting
the respect and support you need to do your best work ever. Find
out why we're all in for helping you be your
best.Description:Assist with research and help identify solutions
to software and hardware issues. Diagnose and troubleshoot
technical issues, including account setup and network
configuration. Ask customers targeted questions to quickly
understand the root of the problem. Track computer system issues
through to resolution, within agreed time limits. Talk clients
through a series of actions, either via phone, email or chat, until
they have solved a technical issue. Properly escalate unresolved
issues to senior team members. Provide prompt and accurate feedback
to customers. Refer to internal database or external resources to
provide accurate tech solutions. Ensure all issues are properly
logged. Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully
functional after troubleshooting. Prepare accurate and timely
reports. Assist with documenting technical knowledge in the form of
notes and manuals.Estimated salary range for this position is
$44160 - $57408 / year depending on
experience.Qualifications:Degrees: BachelorsAdditional
Qualifications: Bachelors Degree in Information Technology,
Computer Science, or relevant field.Minimum of 1 year proven work
experience as a Technical Support Engineer, Desktop Support
Engineer, IT Help Desk Technician, or similar role.1-5 years
experience preferred.Hands on experience with Windows/Mac OS
environments.Knowledge of computer systems, mobile devices, and
other tech products.Ability to diagnose and troubleshoot basic
technical issues.Familiarity with remote desktop applications and
help desk software.Excellent problem solving and communication
skills.Ability to provide step-by-step technical help, both written
and verbal.EOE
Keywords: Baptist Health South Florida, Boynton Beach , Associate Support Engineer, Technology & Digital, FT,9A-5:30P, Other , Boynton Beach, Florida
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