Access Center Rep I ** BASED ONSITE IN BOYNTON BEACH, FLORIDA**
Company: NYU Langone Health - Symphony Talent
Location: Boynton Beach
Posted on: January 25, 2023
NYU Langone Health is a world-class, patient-centered, integrated
academic medical center. Ranked as the #1 Hospital in New York and
the #3 Hospital in the nation by U.S. News & World Report, NYU
Langone's culture is rooted in excellence in patient care,
education, and research. NYU Langone comprises more than 300
locations throughout the New York area, including six inpatient
locations, a children's hospital, three emergency rooms and a level
1 trauma center. Also part of NYU Langone Health is the Laura and
Isaac Perlmutter Cancer Center, a National Cancer Institute
designated comprehensive cancer center, and NYU Grossman School of
Medicine, which since 1841 has trained thousands of physicians and
scientists who have helped to shape the course of medical history.
For more information, go to nyulangone.org, and interact with us on
LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and
Instagram.Position Summary:We have an exciting opportunity to join
our team as a Access Center Rep I.In this role, the successful
candidate will act as the first "welcome" for the caller on behalf
of the NYU FGP physician practices. He/she will schedule patient
appointments and field inquires, concerns, and requests. The
representative will instill loyalty and confidence by anticipating
patient needs, displaying genuine interest, and providing accurate
and efficient service to all patient and customer callers. As
appropriate, the position will elicit patient information and
follow established protocols to schedule patient appointments for
specialized services. He/she will ensure that patient needs are met
and promote the optimum Patient Experience. The Access Center
Representative will establish and maintain effective relationships
with patients and their families via active listening, empathy,
rapport, courtesy, and professionalism.Job
- Adheres to Access Center policies and procedures.
- Respond to multi-channel inquiries from patients, physicians,
employees, and other callers regarding appointments, referrals,
provider messages, and services within the Access Center in
accordance with established NYU FGP guidelines. Inbound calls
- Utilize physician protocols to schedule appointments for NYU
FGP specialties and meet established Access Center performance
- Utilize NYU FGP Healthcare systems, Access Center applications,
reference materials, and websites to enter patient information,
answer patient questions, verify insurance, perform specific
scheduling functions, etc.
- Complete call processing in an efficient manner; remain aware
of call volumes; work as part of the team to handle the call
- During all interactions, display characteristics of inquiry,
empathy, courtesy, and respect.
- Proactively keep up to date on all communications.
- Demonstrate behavior consistent with NYU FGP mission, vision,
goals, objectives, and patient care philosophy.
- Participate in multidisciplinary quality and service
improvement teams as appropriate.
- Provide an excellent experience to NYU FGP patients, customers,
- Demonstrate regular, consistent, and punctual attendance.
To qualify you must have a A High School diploma or an equivalent
is required, six months Customer Service related experience
Experience working within a hospital, clinic, or medical office
scheduling environment is highly preferred.NYU Langone Florida is
an equal opportunity and affirmative action employer committed to
diversity and inclusion in all aspects of recruiting and
employment. All qualified individuals are encouraged to apply and
will receive consideration without regard to race, color, gender,
gender identity or expression, sex, sexual orientation, transgender
status, gender dysphoria, national origin, age, religion,
disability, military and veteran status, marital or parental
status, citizenship status, genetic information or any other factor
which cannot lawfully be used as a basis for an employment
decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies,
please click here. Please click here to view the Federal "EEO is
the law" poster or visit
Keywords: NYU Langone Health - Symphony Talent, Boynton Beach , Access Center Rep I ** BASED ONSITE IN BOYNTON BEACH, FLORIDA**, Other , Boynton Beach, Florida
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