Order Processing Specialist
Company: Anton Paar QuantaTec Inc
Location: Boynton Beach
Posted on: January 24, 2023
Job Description:
Would you like to make a difference at a fast-growing, high-tech
company? Are you someone who is detail oriented, able to manage
multiple tasks, all while engaging with customers and internal
teams in an upbeat and positive fashion? If you're answering YES,
YES, YES, our Order Processing Specialist position may be the role
you're looking for!Who We Are and What We Do:Anton Paar's
high-precision, scientific instruments help our customers develop
every-day products from your shampoo to your shoes, your lunch and
favorite beverages, your computer and medication, jet engines,
batteries and the pavement on which you commute every day. We help
Fortune 500 companies of almost every industry sector, start-ups,
and leading universities conduct their research and quality
control.Owned by the charitable Santner Foundation, our investment
into R&D is unmatched and leads to industry-leading products.
We maintain fiscal stability and independence so we can handle
today and tomorrow's challenges, and aim to provide meaningful,
long-term workplaces for all employees. Anton Paar is headquartered
in Graz, Austria, and operates worldwide.A Snapshot of What You'll
DoThe Order Processing Specialist is responsible for the processing
of all customer Sales Orders and Customer Invoices. The Order
Processing Specialist has great customer service skills, pays close
attention to detail and manages time and tasks efficiently.The
Impact You'll MakeThe Order Processing Specialist Job duties
include:
- Processing Customer Instrument and Parts Sales Orders, Lab
Analysis Service Orders, Loan Orders, Return Orders, and Credit
Memos in SAP
- Reviewing customer purchase orders for completeness and
following up with customers for any missing documentation, or
clarifications
- Processing payment paperwork such as LC's and CAD orders, if
required and communicate with US sales subsidiary regarding credit
card transactions
- Creating Customer Accounts in local SAP, as required
- Processing Order Confirmations for distribution to
customers
- Maintaining customers profiles to track exceptions to how their
orders are to be shipped and communicate with other internal
departments on changes to shipping requirements
- Updating and maintaining comments on customer orders in the
header text in SAP so that other department can keep current on
status of payments and receipt if required documentation in order
to ship goods
- Uploading order related documents into SAP - SLI's, LC'S, Flow
Charts, Background information sheet, special discount
approval
- Reviewing open orders report daily and coordinating the timing
to print pick lists and labels for instrument and parts orders, as
well as following up on displayed inventory shortages, with the
production team
- Managing consolidation of shipments by country, as requested,
and coordinating all paperwork
- Communicating with Customers regarding delivery delays and
processing revised order confirmations, if required
- Invoicing customers once required by individual order
incoterms
- Processing debit notes for freight charges, and maintaining a
log
- Process export compliance documentation as required for
instrument orders
- Apply for export license, if applicable
- Process AES filing for orders and proformas requiring it to
ship via courier
- Request quotes from freight forwarder, if required
- Responding to carrier requests for information
- Process free trade agreement certificates and any additional
documents for shipments as per customer requests
- Responding with appropriate detail to customer inquiries
pertaining to order information/status, product availability,
and/or the plan of action to support customer requirements and on
time delivery
- Forward airway bills to customers as required
- Guiding, instructing and assisting coworkers regarding proforma
invoices for shipments outside of sales orders.
- All other duties as assignedEducation and ExperienceThe Order
Processing Analyst typically requires a combination of experience
and skills. This role requires the following:
- Two-year AA degree and three years of order processing and/or
shipping experience
- Possesses a solid understanding and working knowledge of SAP
(order management, order actions, order administration and
invoicing) and has the ability to manage the daily business
needs
- Excellent computer skills, including use of Microsoft Word and
Excel
- Experience with exporting
- Ability to communicate clearly and effectively in a
professional manner at all levels within and outside the
organization
- Knowledge and experience with Shippers Letter Instructions,
Shippers Export Declarations, Letters of Credit, and Cash Against
Documents.
- Ability to quickly separate the mission-critical tasks from the
lower priority tasks; focuses on the most value-added projects of
the day or week
- Flexible, with a positive attitude and passion for
knowledge
- Effective organizational skills with the ability to
successfully manage multiple projects at once Preferred skills
include:
- Associates or Bachelor's Degree
- Experience in a manufacturing environment Skills and
QualificationsThe Order Processing Specialist will possess
technical skills, interpersonal skills and industry knowledge to
perform their role, including:
- Accountability: Takes responsibility for all work activities
and personal actions, follows through on commitments, and
acknowledges and learns from mistakes
- Collaboration: Works well with others on internal and external
teams by using effective interpersonal skills
- Communication: Provides clear instruction to individuals,
explains processes, and is available to answer any questions that
may arise. Redirects communication internally as appropriate
- Customer Focus: Ability to meet or exceed customer service
needs and expectations and provide excellent service in a direct or
indirect manner
- Integrity: Behaves honorably even when no one is watching and
follows moral and ethical principles in all areas of work including
decision making, interacting with colleagues, and servicing
customers
- Problem Solving: Ability to effectively identify challenging or
complex issues, evaluate options, and resolve in the best interest
of the organization
- Quality of Work: Works to the highest of quality standards by
anticipating problems, testing and checking their work, and pays
close attention to detail
- Time Management: Ability to deliver on time with optimal use of
resources, achieve desired results within given time frames and
decide between conflicting priorities Supervision Exercised This
role is an independent contributor who is a member of multiple
teams and does not have supervisory responsibilities.Physical
Requirements & Working ConditionsWhile performing the duties of
this position, the employee is regularly required to sit, stand,
walk, observe, communicate and handle items such as computers,
machinery and other equipment. The employee must occasionally lift
and/or move up to 20 pounds.Position requires the ability to obtain
a passport for international travel.In regards to organizational
issues, the employee will comply with the regulations set forward
in the Anton Paar Employee Handbook, except if otherwise stated.
Anton Paar QuantaTec Inc. is an Equal Opportunity Employer.
Employment opportunities at Anton Paar QuantaTec Inc. are based
upon one's qualifications and capabilities to perform the essential
functions of a particular job. All employment opportunities are
provided without regard to: age, race, color, religion, sex,
pregnancy, childbirth or related medical condition, sexual
orientation, gender identity, national origin, genetic information,
sickle cell trait, marital status, disability, veteran status or
any other characteristic protected by law. PI201323462
Keywords: Anton Paar QuantaTec Inc, Boynton Beach , Order Processing Specialist, Other , Boynton Beach, Florida
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