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Order Processing Specialist

Company: Anton Paar QuantaTec Inc
Location: Boynton Beach
Posted on: January 24, 2023

Job Description:

Would you like to make a difference at a fast-growing, high-tech company? Are you someone who is detail oriented, able to manage multiple tasks, all while engaging with customers and internal teams in an upbeat and positive fashion? If you're answering YES, YES, YES, our Order Processing Specialist position may be the role you're looking for!Who We Are and What We Do:Anton Paar's high-precision, scientific instruments help our customers develop every-day products from your shampoo to your shoes, your lunch and favorite beverages, your computer and medication, jet engines, batteries and the pavement on which you commute every day. We help Fortune 500 companies of almost every industry sector, start-ups, and leading universities conduct their research and quality control.Owned by the charitable Santner Foundation, our investment into R&D is unmatched and leads to industry-leading products. We maintain fiscal stability and independence so we can handle today and tomorrow's challenges, and aim to provide meaningful, long-term workplaces for all employees. Anton Paar is headquartered in Graz, Austria, and operates worldwide.A Snapshot of What You'll DoThe Order Processing Specialist is responsible for the processing of all customer Sales Orders and Customer Invoices. The Order Processing Specialist has great customer service skills, pays close attention to detail and manages time and tasks efficiently.The Impact You'll MakeThe Order Processing Specialist Job duties include:

  • Processing Customer Instrument and Parts Sales Orders, Lab Analysis Service Orders, Loan Orders, Return Orders, and Credit Memos in SAP
  • Reviewing customer purchase orders for completeness and following up with customers for any missing documentation, or clarifications
  • Processing payment paperwork such as LC's and CAD orders, if required and communicate with US sales subsidiary regarding credit card transactions
  • Creating Customer Accounts in local SAP, as required
  • Processing Order Confirmations for distribution to customers
  • Maintaining customers profiles to track exceptions to how their orders are to be shipped and communicate with other internal departments on changes to shipping requirements
  • Updating and maintaining comments on customer orders in the header text in SAP so that other department can keep current on status of payments and receipt if required documentation in order to ship goods
  • Uploading order related documents into SAP - SLI's, LC'S, Flow Charts, Background information sheet, special discount approval
  • Reviewing open orders report daily and coordinating the timing to print pick lists and labels for instrument and parts orders, as well as following up on displayed inventory shortages, with the production team
  • Managing consolidation of shipments by country, as requested, and coordinating all paperwork
  • Communicating with Customers regarding delivery delays and processing revised order confirmations, if required
  • Invoicing customers once required by individual order incoterms
  • Processing debit notes for freight charges, and maintaining a log
  • Process export compliance documentation as required for instrument orders
  • Apply for export license, if applicable
  • Process AES filing for orders and proformas requiring it to ship via courier
  • Request quotes from freight forwarder, if required
  • Responding to carrier requests for information
  • Process free trade agreement certificates and any additional documents for shipments as per customer requests
  • Responding with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action to support customer requirements and on time delivery
  • Forward airway bills to customers as required
  • Guiding, instructing and assisting coworkers regarding proforma invoices for shipments outside of sales orders.
  • All other duties as assignedEducation and ExperienceThe Order Processing Analyst typically requires a combination of experience and skills. This role requires the following:
    • Two-year AA degree and three years of order processing and/or shipping experience
    • Possesses a solid understanding and working knowledge of SAP (order management, order actions, order administration and invoicing) and has the ability to manage the daily business needs
    • Excellent computer skills, including use of Microsoft Word and Excel
    • Experience with exporting
    • Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization
    • Knowledge and experience with Shippers Letter Instructions, Shippers Export Declarations, Letters of Credit, and Cash Against Documents.
    • Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
    • Flexible, with a positive attitude and passion for knowledge
    • Effective organizational skills with the ability to successfully manage multiple projects at once Preferred skills include:
      • Associates or Bachelor's Degree
      • Experience in a manufacturing environment Skills and QualificationsThe Order Processing Specialist will possess technical skills, interpersonal skills and industry knowledge to perform their role, including:
        • Accountability: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes
        • Collaboration: Works well with others on internal and external teams by using effective interpersonal skills
        • Communication: Provides clear instruction to individuals, explains processes, and is available to answer any questions that may arise. Redirects communication internally as appropriate
        • Customer Focus: Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner
        • Integrity: Behaves honorably even when no one is watching and follows moral and ethical principles in all areas of work including decision making, interacting with colleagues, and servicing customers
        • Problem Solving: Ability to effectively identify challenging or complex issues, evaluate options, and resolve in the best interest of the organization
        • Quality of Work: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail
        • Time Management: Ability to deliver on time with optimal use of resources, achieve desired results within given time frames and decide between conflicting priorities Supervision Exercised This role is an independent contributor who is a member of multiple teams and does not have supervisory responsibilities.Physical Requirements & Working ConditionsWhile performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.Position requires the ability to obtain a passport for international travel.In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. PI201323462

Keywords: Anton Paar QuantaTec Inc, Boynton Beach , Order Processing Specialist, Other , Boynton Beach, Florida

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