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IT Service Specialist

Company: Mattamy Homes
Location: Boynton Beach
Posted on: August 6, 2022

Job Description:

Title:IT Service SpecialistLocation:Boynton Beach, FLEmployment Type:Full-Time / PermanentAbout UsMattamy Homes is the largest privately owned homebuilder in North America, with an over 43-year history of operations across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets - Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa, and Tucson.Mattamy's Mission: To Provide The Best Homeowner ExperienceMattamy's Core Values: Teamwork, Commitment, and CommunityCompany Culture: At Mattamy Homes the environment is engaging, exciting, rewarding, friendly and team oriented. As employees of Mattamy, we truly believe in and are committed to the organization and have a passion for what we do.ResponsibilitiesThe IT Service Specialist will be responsible for supporting and ensuring delivery of IT services to the business so that end users can accomplish business tasks, while striving to achieve the company mission the Best Homeowner Experience, in all activities undertaken. Provide exemplary end-user support and service in all situations Triage issues and service requests via phone, e-mail or service desk ticketing system Ensure best practices and process are enhanced and maintained Coordinate Field Service Partners in scheduling delivery and infrastructure deployment Provide a prompt response to user requests for information and assist in application system problem resolution Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions troubleshoot, problem-solve and assist with office movesTravel to the Jacksonville market 1 week a month to set-up equipment, upgrade hardware/software troubleshoot, problem-solve and assist with office moves Qualifications Bachelor's degree in Computer Science, Information Systems, Business or related field Must have a minimum of 5 years of related work experience Knowledge and/or experience with Microsoft technologies (Office 365, Windows 10/11, SharePoint) Knowledge and/or experience with Mobile technologies (Apple/iOS, Android) ITIL Foundations Certification an asset Knowledge and/or experience in Homebuilding an asset Experience managing corporate desktop environments for patching, antivirus, application deployment Deep knowledge of Wide Area Network and LAN technologies that can be used to connect siterailersofficesDemonstrated experience with client support and a proven ability to deliver a high level of customer serviceCustomer and Vendor relationship management skillsExcellent written and verbal communication skillsDemonstrated proactive approaches to problem-solving with strong decision-making capabilityDemonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environmentMust be able to travel throughout the designated regions up to 25%, as well as other markets as needed (AZ, NC, FL)Why MattamyWhen you're part of the Mattamy family, your day-to-day work has an incredible impact. Everyone on our team contributes to the unique Mattamy Way of helping our customers transform their home ownership dreams into reality all while providing The Best Homeowner Experience. What we do takes teamwork, and like family, everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. Based on the culture we pride ourselves on, we've received external recognition as well:Best Places to Work in Orlando for 2022, 2021, 2018, 2016 & 2013Best Places to Work in Tampa Bay for 2022, 2020 & 2019Best Places to Work in Raleigh for 2022 & 2021Best Places to Work in Charlotte for 2021, 2018 and 2017Best Places to Work in Phoenix for 2021Best Places to Work in Jacksonville for 2016 & 2015 At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. We offer a progressive environment where you can experience exciting possibilities in your career including continuous learning and an opportunity for growth. Our competitive compensation and full-time employee benefits package includes: 3 weeks of Company Paid Vacation + 3 weeks of Company Time Off and Sick Time Health, Dental and Vision Insurance Life Insurance and Short/Long Term Disability Flex Spending, 401K with Company Matching and Tuition Reimbursement Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer ProgramWe have big plans for our business and our team. Be part of our ambitious future!Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.Qualified applicants will be contacted directly by the Talent Acquisition team.

Keywords: Mattamy Homes, Boynton Beach , IT Service Specialist, Other , Boynton Beach, Florida

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