Customer Service Associate (Office and Administrative Support)

Company: East Coast Mechanical
Location: Boynton Beach
Posted on: June 25, 2022

Job Description:

For more than 30 years, ECM has been helping home and business owners with their appliance, plumbing, and air conditioning needs. ECM services customers in Broward, Palm Beach, and between Martin and St Lucie Counties with over 130 fully equipped trucks. We are the leader in home warranty service and A/C sales! East Coast Mechanical (ECM) has an immediate opening for experienced, dedicated, and energetic Customer Service Representative with Administrative experience to work in our inbound call center in Boynton Beach. The position is responsible for: Answering inbound calls from our customers in a professional, pleasant, and timely manner. Provide excellent customer service to customers by scheduling service for products that have issues. Follow up with customers to ensure complete satisfaction with their service. Job Requirements:Requirements: Minimum 3 years customer service experience taking high volume inbound calls. Clear, concise and professional verbal communication skills. Strong data entry and clerical skills a must. Must have 30 wpm or better speed. Ability to multi-task and handle high pressure at times. Flexibility to work an 8 a.m. to 5 p.m. shift, including Rotating Saturdays Bilingual (English/Spanish) a MUST! Outbound calls or sales is a BIG PLUS! We offer: Compensation based on experience/skill sets Weekly payroll Career advancement opportunities Full Benefits Package including: Medical, Dental, Vision, Life, STD, LTD, Paid vacation, paid sick/personal days, 401(k) plan w/company match.

Keywords: East Coast Mechanical, Boynton Beach , Customer Service Associate (Office and Administrative Support), Other , Boynton Beach, Florida