Sales Counselor, Senior
Company: Brookdale West Boynton Beach
Location: Boynton Beach
Posted on: May 14, 2022
Make Lives Better Including Your Own.
Relationships and integrity are the heart of our culture. They help
us create a welcoming and inclusive community among our residents,
associates and patients that feels like family. They guide us to be
open in our communication with each other, and enable us to make
the right decisions for the people who have entrusted us with their
care. Our relationships and integrity work together to create a
positive impact in the lives of the people we touch.
The happiness of those we serve is dependent on the happiness of
our associates, so you'll receive a competitive compensation and
benefits package with additional perks designed to make you smile.
The work you do will be challenging yet rewarding. You'll earn more
than a paycheck; you can find opportunities to grow your career
through professional development, as well as ongoing programs
catered to your overall health and wellness - physical, mental,
emotional, and financial. Most of all, we believe you can find
purpose, meaning, and the chance to be a part of something bigger
If you want to work in an environment where you can become your
best possible self, join us!
Veterans, transitioning active duty military personnel, and
military spouses are encouraged to apply.
We believe that in order to best serve our residents and patients,
we need to first serve our associates. One way we do that is
through our benefits. Our offerings include, but are not limited
Full-time and part-time associate benefits:
- 401(k) Retirement Savings Plan
- Benefit plan package
- Pre-tax Commuter Benefit
- Associate Compassion Fund
- Associate Discounts
- Identity theft protection
- Pet savings and insurance plans
- Voluntary benefits available
Full-time associate benefits:
- Extensive Insurance Plans, including medical, dental, vision,
flexible spending account, health savings account and more.
- Paid Time Off
- Adoption Benefit
- Tuition Reimbursement
- Company-provided life insurance and accidental death and
- Voluntary STD and LTD
This is an incentive based position, which may include bonuses,
incentive, or commission plans.
Please note, Brookdale has adopted a policy requiring all
associates to be fully vaccinated against COVID-19, subject to
limited exemptions based on medical conditions, sincerely held
religious beliefs, or applicable state laws and regulations.
Under limited supervision, receives walk-in/call-in visitors and
uses software systems to identify and contact leads provided by the
Business Development Coordinator and current community residents.
Effectively explains and demonstrates to prospective residents and
their families the benefits of residing and receiving care at the
community. Communicates sales and contractual information and
closes contract sales to maintain and improve occupancy levels.
Solicits assistance of community staff to promote and explain
community services, practices, policies, pricing and other
information necessary to close the sale.
Routinely reviews software databases to identify and follow-up on
leads from all sources. Calls a lead and obtains additional
information on personal residential and care needs. Encourages
prospective residents and families to make wait list deposits.
Maintains long term contact with prospects to encourage continued
familiarity. Encourages and promotes visits and tours of community.
Meets established goals regarding contacts and tours to achieve
desired sales goals. Enters updated prospective resident
information and status of relationship into the lead management
Maintains positive and understanding relationships with current
residents and their family. Encourages their positive promotion of
community to friends, acquaintances and family. Identifies
religious, civic and social groups to which current residents
belong to expand referral network. Cultivates leads with current
residents through positive interaction and interest in activities
and concerns. Follows-up with resident referrals as identified.
Explains and promotes the Resident Referral Program to current
Assists in identifying innovative events and methods to increase
visitation of targeted groups. Events may include informational
meetings, health fairs, and other sponsored activities. Assists in
planning, sponsoring, organizing, and executing special events to
inform and attract referrals and prospects to visit community.
Presents and demonstrates the value and benefits of the community
for its residents to potential residents and their families, as
appropriate, to stimulate interest and sales.
Obtains and maintains knowledge of competitors. Communicates
community features to best compete with competitor's strengths and
weaknesses. May visit competitors' communities to understand how to
best refer and market our services and products. May assist
Director with developing strategies to best compete with other
Conducts personal tours of communities for prospective residents
and families. Schedules meetings with department heads as requested
or as deemed necessary to effectively convince potential residents
of abilities to meet their residential and care needs. Understands
needs of potential resident to highlight community features that
will satisfy them.
Explains fee structure in a manner that will be most meaningful and
will clearly reflect the benefits of prospective resident's
choices. Explains the physical and financial assessment processes
to prospects and coordinates required staff interviews and credit
Closes contractual arrangements. Communicates availability of units
and status of waiting lists. Obtains necessary personal information
and prepares standard, legal documents required for signature for
the closing with the Executive Director. Communicates pricing
structures and service rates. Obtains signatures, required deposits
and authorizations for move-ins.
Requests assistance of Marketing Coordinator when appropriate to
coordinate needs relating to logistics of new resident moves,
including such things as transference of keys, furniture move-in
coordination, unit preparation, new resident orientation and
welcoming, etc. Maintains continued contact to reflect concern and
interest for their continued well-being and satisfaction after
relocation to the community.
May provide input regarding the development of promotional
brochures, videos and mailings as used in networking referrals and
marketing to prospective residents.
Prepares written reports and communicates status of current success
in a clear and concise manner.
Serves as a resource to less experienced staff.
This job description represents an overview of the responsibilities
for the above referenced position. It is not intended to represent
a comprehensive list of responsibilities. An associate should
perform all duties as assigned by his/her supervisor.
Education and Experience
Bachelor's Degree or equivalent in coursework and related
experience is required. Minimum of five years of progressive
experience in the real estate, health care field or other
relationship-based sales position, including experience in such
areas as promotion, public relations, or admissions is required
with at least two years of proven sales or promotion track record.
Prior experience selling or promoting senior residential and health
care services is required. Has a demonstrated ability to perform at
very high levels of sales production.
Certifications, Licenses, and Other Special Requirements
Reliable car transportation with insurance, plus a valid driver's
Physical Demands and Working Conditions
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Talk or hear
Ability to lift: Up to 25 pounds
Requires Travel: Occasionally
Applies existing guidelines and procedures to make varied decisions
within a department. Uses sound judgment and experience to solve
moderately complex problems based on precedent, example,
reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a
thorough understanding of the organization and work environment.
Has working knowledge of a functional discipline. Ability to
present self and Community as an organization ready to meet the
needs of the senior to maximize their quality of life by providing
the highest quality of care and services. Knowledge of competing
organizations' strengths and weaknesses and ability to maintain
this information to maximize our sales and occupancy potential.
Ability to assist with the development of marketing strategies to
compete within the local market. Ability to relate positively with
networking sources and provide solutions to perceived needs for
their referrals. Ability to explain complex alternative contractual
arrangements in a clear, concise and patient manner to prospective
residents to best convey the benefits to be gained by their choice.
Ability to treat fellow workers with dignity and respect and
maintain the highest degree of integrity pursuant to Brookdale and
governmental agency standards. Flexibility to adjust hours of work
to the needs of potential residents and referral sources. Ability
to develop work schedules..... click apply for full job details
Keywords: Brookdale West Boynton Beach, Boynton Beach , Sales Counselor, Senior, Other , Boynton Beach, Florida
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