Front Desk Attendant
Company: Castle Management, LLC
Location: Boynton Beach
Posted on: May 12, 2022
Responsible for professional, effective and efficient handling
of all residents' requests and needs upon entering the
The Front Desk/Concierge or Desk Attendant also provides exemplary
service in a manner consistent with the values and mission of the
Castle Group. He or she performs all responsibilities while
demonstrating outstanding customer service skills representative of
Castle Royal Service as it relates to this function. This includes
working interdepartmentally, as well as, with our external
(May include some or all of the following as applicable)
+ Answers phone and greets residents/guests upon entry, responds to
requests, questions and any other needs.
+ Documents issues or transactions as needed.
+ Develop knowledge of surrounding areas and attractions.
+ Keeps track of activity logs and incident reports, records and
forms for the Community Association Manager's review daily.
+ Demonstrates excellent customer service, communication and time
+ Monitors Emergency Response System and responds in a timely and
efficient manner within hours of notification.
+ Monitors and controls Electronic Security Control Systems if
+ Logging in all packages and tracks them through to pick-up by
+ Follows-up on all complaints/issues notifying Community
Association Manager as necessary.
+ Ensures all safety precautions and procedures are followed while
+ May assist with resident notifications or special events.
+ Process work orders and files resident documents and invoices, if
High school diploma or equivalency required. College level courses
in business or hospitality preferred.
One (1) to two (2) years of business experience preferred.
Outstanding customer service, communication and interpersonal
skills required. Effective written and verbal skills.
Intermediate command of computer hardware/software is required.
Multiple language fluency may be required or preferred, depending
Travel and availability requirements:
May be required to travel for training sessions off-site on an
ad-hoc basis. May be occasionally required to cover for front desk
staff at other communities within a reasonable commuting distance
Ability to work extended hours and weekends if needed.
Ability to lift up to 40 lbs. work in an upright standing or
sitting position for long periods of time, will fluctuate day by
day; Must be able to stand up regularly to greet residents or
remain standing for long periods, depending on post. Handle, grasp
and lift objects and packages. Reach with hands and arms,
communicate, receive and exchange ideas and information by means of
the spoken and written word.
Ability to quickly and easily navigate the property/building as
required to meet the job functions and complete all required
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The majority of work will be completed indoors in a
temperature-controlled environment with little to moderate noise
levels. May require outdoor site visits on an occasional basis.
Disclaimer: This is not an all-inclusive job description. In
addition, management has the right to change any portion of this
job description at any time and for any reason.
External Company URL: ajobs
Please Select Schedule: Saturday, Sunday
Additional Language Requirements: N/A
Keywords: Castle Management, LLC, Boynton Beach , Front Desk Attendant, Other , Boynton Beach, Florida
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