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IP Network Operations Specialist

Company: Butler Technical Group
Location: Melbourne
Posted on: June 12, 2021

Job Description:

IP Network Operations Specialist

Location: Melbourne, FL (32919)

Job ID: #59394

1 Year Contract

Pay Rate: DOE - $ ph (W2)

Job Description:

  • Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.


  • Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field or equivalent relevant experience in lieu of degree.
  • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
  • 6+ years' physical layer and routed technologies experience.
  • 6+ years networking technologies experience with RF, ATM, DWDM, and Frame Relay.
  • 6+ years' experience with Network Management systems and tools.
  • 6+ years' experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, and APC.
  • CCNA Certification

Preferred Additional Skills:

  • Prior experience required in maintaining high service levels in a demanding customer support services environment.


Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler Technical Group, Boynton Beach , IP Network Operations Specialist, Other , Melbourne, Florida

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