Operations

Company: Hotwire Communications
Location: Boynton Beach
Posted on: May 3, 2021

Job Description:

Come power the future with us!

From the beginning, Hotwire Communications has been focused on the future bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

And that leadership continues.

We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

ESSENTIAL JOB FUNCTIONS:

1. Ability to interact and maintain excellent professional relationships with clients, customers, and internal departments
2. Ability to solve problems with minimal direction
3. Excellent oral and written communication skills
4. Ability to thrive in a dynamic problem-solving environment
5. Commitment to excellent customer service
6. Ability to train and motivate a team of people
7. Ability to exercise sound and prudent judgment
8. Must be able to attend and conduct meetings with minimal advance notice
9. Carefully monitors the details and quality of own and others work
10. Ability to work in a demanding and fast-paced environment
11. Ability to develop, implement and assess performance metrics

RES RESPONSIBILITIES:

1. Meet commitments to customers and follow up to guarantee customer satisfaction.
2. Apply adopted company policies and operational practices in order to coordinate the training that allows our daily operations to succeed.
3. Utilizes core systems (e.g., Office track, Amdocs, etc.) to install all company offered products in an accurate and timely manner.
4. Responsible for in-territory service operations training for the Field Operations Service technicians
5. Responsible for staffing and team building

ESSENTIAL COMPETENCIES:

Customer Focus
Critical Thinking
Functional/Technical Skills
Problem Solving
Time Management

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. 5 years prior technician/installation work experience in the related industry essential
2. 5 years prior management experience in an operational role

Keywords: Hotwire Communications, Boynton Beach , Operations, Other , Boynton Beach, Florida