Information Technology Specialist

Company: Early Learning Coalition of Palm Beach County
Location: Boynton Beach
Posted on: August 5, 2022

Job Description:

SUMMARY:This position is responsible for assisting with the day to day technical support for the employees of the Early Learning coalition located in Palm Beach County. The IT Specialist is responsible for providing direct user support to all users in the organization, who can be located on premises or remote. This can include helping set up hardware or software, diagnosing connectivity or answering questions about hardware, software, or a variety of other questions. There will be some occasional after business hours work, primarily will involve patch management or network hardware. Professional Skills5+ Years of providing technical customer service and working the helpdesk5+ years of Active Directory experience including troubleshooting replication issues, DNS problems and maintaining overall health of it.5+ years of solid knowledge of firewall management including creating VLAN, Ipsec tunnels, as well as thorough understanding of TCP/IP, DHCP, LDAP, DNS, VOIP, POE, VPN's and Network Security.Experience installing and troubleshooting hardware peripherals such as printers, scanners, docking stations, usb headsets, web cams, etc.3+ years of experience configuring enterprise WAPs for load balancing, band steering, and general optimization3+ years experience managing Microsoft 365 user portal, including group and user permission management, Teams administration , SharePoint permissions, etc.5+ years of troubleshooting software, primarily Windows based software problems including but not limited to software corruption, repair via registry edit, etcWindows 10 customization, imaging, and basic batch and PowerShell scripting is a plus.Monitor network hardware, internet service providers, cloud services, etc for outages and performance degradation and proactive maintenanceApply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.Provide premium end user support in person, via phone, remote screenshare, etc. Positive and professional phone and teleconference etiquette.Must know how to mount equipment to shelves or walls and use common tools such as screwdrivers, hammers and power drillsExcellent oral (including presentations), written, interpersonal (active listening), skills and abilityMust be able to provide and host training for end users both in person and via webinarProvide regular written and verbal updates to the IT Director/Manager team regarding ongoing issues, trends and potential problems or obstaclesEmploy and follow IT infrastructure and operations best practices.Troubleshoot copier and printer problems, fix simple problems or dispatch copier supportAbility to multitask handle multiple incidents simultaneously Technologies:Experience Managing Microsoft Windows 2016 and 2019 servers including patching and securing themMicrosoft Active DirectoryBasic experience with Netgear and Cisco switchesExpert experience troubleshooting business class laptops such as Lenovo, Dell or HPExperience with business firewalls such as Sonicwall, Watchguard, Fortigate, pfSenseExperience installing and managing twain device s such as scanners or camerasExperience managing and programming cloud based phone systems such as Ring Central, Dialpad, 8x8, etc.Management of cloud based document library and storage systems such as SharePoint/OneDrive, Dropbox Business, Box.com, Egnyte, etc.Microsoft 365 managementExperience with disk imaging tools from vendors such as Acronis, Smart Deploy , Symantec, MacriumExperience with patch management tools such as SCCM, Solarwinds Patch Management or NPM, Jumpcloud or DesktopCentralExperience managing an enterprise, cloud based Antivirus solution such as Webroot, ESET, Malwarebytes, Sophos, etc. Basic understanding Microsoft Azure Active DirectoryBasic understanding of Microsoft Azure PAAS and IAAS offeringsBasic understanding how Single Sign on (SSO) and Multifactor Authentication (MFA) worksExperience with enterprise wifi systems such as Meraki, Aerohive or Ubiquiti UnifiExperience with Remote Application servers such as Citrix Virtual Apps or Parallels RAS server desired but not requiredZendesk, Zoho Desk ticketing systems.Experience with telecom and conferencing hardware such as Cisco, Polycom, Yealink, etc.Soft SkillsDetail orientedMust take pride in doing good workBe able to remain patient with end usersBe proactiveBe a team playerBe empatheticMake sound decisionsPlanningMaintenance Work:Change out UPS batteries on a timely basisUpgrade printer, router, scanner, conferencing system , etc. when necessaryKeep track on Inventory and relevant IT documentationDeploy end user equipment such as laptops, smartphones, scanners, etc.No Recruiters Please

Keywords: Early Learning Coalition of Palm Beach County, Boynton Beach , Information Technology Specialist, IT / Software / Systems , Boynton Beach, Florida