Information Technology Specialist
Company: Early Learning Coalition of Palm Beach County
Location: Boynton Beach
Posted on: August 5, 2022
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Job Description:
SUMMARY:This position is responsible for assisting with the day
to day technical support for the employees of the Early Learning
coalition located in Palm Beach County. The IT Specialist is
responsible for providing direct user support to all users in the
organization, who can be located on premises or remote. This can
include helping set up hardware or software, diagnosing
connectivity or answering questions about hardware, software, or a
variety of other questions. There will be some occasional after
business hours work, primarily will involve patch management or
network hardware. Professional Skills5+ Years of providing
technical customer service and working the helpdesk5+ years of
Active Directory experience including troubleshooting replication
issues, DNS problems and maintaining overall health of it.5+ years
of solid knowledge of firewall management including creating VLAN,
Ipsec tunnels, as well as thorough understanding of TCP/IP, DHCP,
LDAP, DNS, VOIP, POE, VPN's and Network Security.Experience
installing and troubleshooting hardware peripherals such as
printers, scanners, docking stations, usb headsets, web cams,
etc.3+ years of experience configuring enterprise WAPs for load
balancing, band steering, and general optimization3+ years
experience managing Microsoft 365 user portal, including group and
user permission management, Teams administration , SharePoint
permissions, etc.5+ years of troubleshooting software, primarily
Windows based software problems including but not limited to
software corruption, repair via registry edit, etcWindows 10
customization, imaging, and basic batch and PowerShell scripting is
a plus.Monitor network hardware, internet service providers, cloud
services, etc for outages and performance degradation and proactive
maintenanceApply OS patches and upgrades on a regular basis, and
upgrade administrative tools and utilities. Configure / add new
services as necessary.Provide premium end user support in person,
via phone, remote screenshare, etc. Positive and professional phone
and teleconference etiquette.Must know how to mount equipment to
shelves or walls and use common tools such as screwdrivers, hammers
and power drillsExcellent oral (including presentations), written,
interpersonal (active listening), skills and abilityMust be able to
provide and host training for end users both in person and via
webinarProvide regular written and verbal updates to the IT
Director/Manager team regarding ongoing issues, trends and
potential problems or obstaclesEmploy and follow IT infrastructure
and operations best practices.Troubleshoot copier and printer
problems, fix simple problems or dispatch copier supportAbility to
multitask handle multiple incidents simultaneously
Technologies:Experience Managing Microsoft Windows 2016 and 2019
servers including patching and securing themMicrosoft Active
DirectoryBasic experience with Netgear and Cisco switchesExpert
experience troubleshooting business class laptops such as Lenovo,
Dell or HPExperience with business firewalls such as Sonicwall,
Watchguard, Fortigate, pfSenseExperience installing and managing
twain device s such as scanners or camerasExperience managing and
programming cloud based phone systems such as Ring Central,
Dialpad, 8x8, etc.Management of cloud based document library and
storage systems such as SharePoint/OneDrive, Dropbox Business,
Box.com, Egnyte, etc.Microsoft 365 managementExperience with disk
imaging tools from vendors such as Acronis, Smart Deploy ,
Symantec, MacriumExperience with patch management tools such as
SCCM, Solarwinds Patch Management or NPM, Jumpcloud or
DesktopCentralExperience managing an enterprise, cloud based
Antivirus solution such as Webroot, ESET, Malwarebytes, Sophos,
etc. Basic understanding Microsoft Azure Active DirectoryBasic
understanding of Microsoft Azure PAAS and IAAS offeringsBasic
understanding how Single Sign on (SSO) and Multifactor
Authentication (MFA) worksExperience with enterprise wifi systems
such as Meraki, Aerohive or Ubiquiti UnifiExperience with Remote
Application servers such as Citrix Virtual Apps or Parallels RAS
server desired but not requiredZendesk, Zoho Desk ticketing
systems.Experience with telecom and conferencing hardware such as
Cisco, Polycom, Yealink, etc.Soft SkillsDetail orientedMust take
pride in doing good workBe able to remain patient with end usersBe
proactiveBe a team playerBe empatheticMake sound
decisionsPlanningMaintenance Work:Change out UPS batteries on a
timely basisUpgrade printer, router, scanner, conferencing system ,
etc. when necessaryKeep track on Inventory and relevant IT
documentationDeploy end user equipment such as laptops,
smartphones, scanners, etc.No Recruiters Please
Keywords: Early Learning Coalition of Palm Beach County, Boynton Beach , Information Technology Specialist, IT / Software / Systems , Boynton Beach, Florida
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