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Dispatcher/Customer Service Representative

Company: East Coast Mechanical, Inc. (ECM)
Location: Boynton Beach
Posted on: September 15, 2022

Job Description:

Dispatcher/Customer Service Representative A successful candidate will be responsible for: Answer incoming calls daily from new/existing customers Provide support to our Field Technicians by tracking and monitoring their daily productivity Communicating scheduling changes as necessary to the technicians Data entry -- code out of time/parts used by technicians Schedule/Reschedule calls -- must be professional and pleasant to our customersPosition Requirements: Minimum of 1-2+ years high volume dispatch/scheduling/customer service experience required Must be able to work a 40+ hour schedule between the hours of: Monday - Friday 8:00 am to 5:00 pm and rotating SaturdaysClear, concise and professional verbal communication skills Strong ability to multi-task and handle pressure Knowledge of local tri-county geographical area Computer literate with strong data entry skills Ability to sit for long periods of time as this position requires data entry A/C, Plumbing and Appliance background a PLUS Bilingual (English/Spanish) is a PLUSWe offer: Competitive compensation Weekly payroll Career advancement opportunities Benefits including: Medical, Dental, Vision, Life, STD, LTD, Paid vacation/holiday, paid sick/personal, 401(k) w/company match. $18.00 to $19.00 an hourJob Type: Full-timePay: $18.00 - $19.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insuranceSchedule: 8 hour shift Monday to Friday Weekend availabilitySupplemental pay types: Commission payAbility to commute/relocate: Boynton Beach, FL 33426: Reliably commute or planning to relocate before starting work (Required)Experience: Dispatching: 1 year (Preferred)Work Location: One location

Keywords: East Coast Mechanical, Inc. (ECM), Boynton Beach , Dispatcher/Customer Service Representative, Hospitality & Tourism , Boynton Beach, Florida

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