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Customer Service Associate

Company: East Coast Mechanical, Inc.
Location: Boynton Beach
Posted on: March 13, 2020

Job Description:

For more than 35 years, ECM has been helping home and business owners with their appliance, plumbing, and air conditioning needs. ECM services customers in Broward, Palm Beach, and between Martin and St Lucie Counties with over 130 fully equipped trucks. We are a leader in home service warranty and A/C sales, generating more than 30 million in revenue.

Join a Winning Team!

ECM has an immediate opening for an experienced Customer Service Associate to work in our inbound our call center.

A successful candidate will be responsible for:

--- Supervising and developing a team of up to 15+ Customer Service Agents
--- Trouble shooting, diagnosing and resolving escalated customer issues
--- Continuous, hands-on, real-time coaching and training of CS Agents
--- Quality Assurance and monitoring of CS Agent calls as necessary

Position requirements:

--- Minimum of 2+ years supervisory experience in a high volume inbound call center
--- Outbound with up-selling experience a big plus!
--- Previous experience managing a call center queue
--- Strong trouble shooting and problem resolution skills
--- Effective written and verbal communication skills
--- Ability to multi-task and handle pressure in a fast paced environment
--- Previous dispatch or scheduling experience a plus
--- Computer literate w/data entry; able to type 30-50 wpm with low errors
--- Flexibility to work varied hours and days, including Saturdays and holidays as necessary
--- Knowledge of local geographical area a plus
--- Bi-lingual (English/Spanish) is a plus

We offer:

--- Competitive compensation
--- Weekly payroll
--- Career advancement opportunities
--- Benefits including: Medical, Dental, Vision, Life, STD, LTD, Paid vacation, paid sick/personal, 401(k) w/company match.

Additional information:

--- All candidates must successfully complete a background check and drug testing.
--- East Coast Mechanical is an Equal Opportunity Employer and supports a drug-free workplace.

For immediate consideration, please submit your resume to:

Apply within: 1500 N. High Ridge Rd, Boynton Beach 33426 or

Fax: 561-383-1133

EOE/DFWP

Keywords: East Coast Mechanical, Inc., Boynton Beach , Customer Service Associate, Hospitality & Tourism , Boynton Beach, Florida

Click here to apply!

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