Telehealth Nurse-Access Center-Boynton Beach,FL

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• Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure
• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
• Assist providers in contacting patients regarding test results as per provider instruction
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
• Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate
  
  Minimum Qualifications:
  To qualify you must have a Bachelor of Science in Nursing 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education. Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire. Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure. Ability to demonstrate critical thinking and independent thinking. Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary. Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically. Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic. Excellent customer service skills.
  
  Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYSPreferred Qualifications:
  Bilingual: Spanish or Russian/Greek
  Telephonic care management experience

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