Pharmacy Liaison *Boynton Beach,FL*

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• Telephonic outreach to patients to uncover barriers contributing to low adherence and conduct interventions to improve medication adherence and quality measures.
• Ensures compliance with all regulations
• Seeks professional development opportunities to maintain professional competence as required to maintain technician certification.
• Performs other duties as assigned.
• May provide guidance and training to less experienced staff.
• Accurately prepare reports. .
• Collaborates with pharmacists and nurse Clinical Care Coordinators to refer patients for health coaching as well as receive referrals to perform medication coaching and medication reconciliation.
• Refer and escalate issues to pharmacist, nurse and/or provider when appropriate.
• Answer questions and complete requests for assistance with refills.
• Interact with internal and external providers to provide outstanding customer service.
• Provide health coaching and medication education.
• Advocate and ensure patients receive access to their required medications including referral to patient assistance programs.
• Document clinical interventions for medication related quality measures and utilization management.
• Review chart and perform medication reconciliation while consulting with patients, pharmacies and providers as necessary.
  
  Minimum Qualifications:
  
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  • To qualify you must have a Pharmacy Technician Certification Board (PTCB).
  • Must also complete a board-approved training program.
  • High School Diploma or equivalent.
  • Computer literacy and experience documenting in electronic medical record.
  • 3 year relevant experience as Pharmacy Technician in community, managed care or Specialty Pharmacy.
  • Effective oral and written communication skills.
    Preferred Qualifications:
    
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    • Associate or Bachelor degree
    • Experience/certification in Medication Therapy Management and/or Motivational Interviewing
    • Problem solver and ability to work independently
      

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