Minimally Invasive Clinical Specialist I

Company: SpecialtyCare
Location: Boynton Beach
Posted on: December 25, 2019

Job Description:

Job Details Company Overview Passionate, driven people dedicated to making a difference in health care. Today's changing healthcare environment puts extraordinary pressure on hospitals to find innovative ways to improve patient care and reduce expenses. We offer a unique service program designed to respond to those challenges. We are SpecialtyCare - the nation's leading provider of innovative outsourced clinical services. We work in partnership with our hospital customers to integrate technical expertise designed to meet the demands of Operating Room (OR). Our focus is centered around the types of surgeries that can be conducted through minimally invasive (MIS) approaches. Our service program provides clinically-based, skilled technical assistance for these MIS surgical procedures which enhances patient outcomes, increases surgeon satisfaction and ensures quality. We are building our team by hiring and training smart, dedicated people who share our values and our commitment to excellence. We are interested in individuals who have experience delivering excellent customer service and enjoy working in a fast-paced environment. We are looking for the right candidate to join our team to work as part of the OR team to positively impact efficiency and productivity. SUMMARY This position is a resource to support surgical procedures by delivering service that improves customer experience and drives quality outcomes. Responsible for service delivery excellence to meet the hospital's patient care needs and surgeons' expectations. This position acts as a liaison working in symbiotic collaboration together with the hospital customer teams in the OR and Sterile Processing departments. In this role, you will be an extra set of hands in the role of a facilitator/expeditor to positively impact the efficiency and productivity of the OR by: - Providing logistical and technical support for laparoscopic and endoscopic surgeries. - Assisting the operating room staff in preparing the operative suite for surgery. - Supporting readiness and promoting on-time procedure starts - verify all required equipment and supplies are available, present and ready for use. - Setting up, troubleshooting and maintaining all minimally invasive equipment, including video systems, before, during and after surgeries. - Troubleshooting during the surgical procedure to quickly resolve issues. - Focus on Surgeon Experience - achieve service consistency through a well prepared, smooth and trouble free surgical case. Increase surgeon satisfaction. - Help control the cost of the surgical procedure - Verify/support surgeon product preferences. Eliminate incorrect/unneeded items from being opened. - Managing the maintenance, care, cleaning and repair of instrumentation and equipment. While this role does not have direct patient contact/direct patient care, it impacts patient care outcomes. Requirements EDUCATION AND/OR EXPERIENCE - Previous related medical experience or completion of related medical/science/nursing college level courses, certificate or degree preferred. - And/or two years of clinical experience in a hospital or operating room setting. - And/or Certified scrub technician and/or two years of scrub experience, - Knowledge of OR and Sterile Processing environments, surgical procedures and instrumentation is preferred. - High School diploma required at minimum. - Strong customer interfacing skills required. Previous experience in customer service is highly desirable. - Must have basic computer skills. - Demonstrated success in working with physicians. - Must live within 30 minutes of our contracted hospitals. - Ability to work flexible hours. - Reliable transportation and the ability to be on-call. - Must be able to successfully complete on the job training including certification and company sponsored education modules. The Successful Candidate The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision. Collaborative teamwork is an essential part of success in the surgical environment. The following competencies are highly valued: - Ability to be a team player and build consensus with others. - Capable of organizing and coordinating ideas aimed at obtaining specific goals. - Can assess situations to develop and implement problem-solving strategies. - Strong time management skills with the ability to prioritize, manage workload and achieve results with minimal supervision. - Must be an active listener. - Works well in a fast-paced environment and with a sense of urgency. - Ability to communicate effectively and articulate proactive solutions. - Demonstrate service focus by anticipating, recognizing and meeting customers' needs - Ability to positively influence client experience by solving customer challenges and creating customer confidence. - Customer relationship management - strong people skills: establish, build and sustain relationships with key stakeholders. - Ability to adapt and thrive in a high stress environment. - Lives the SpecialtyCare Values - Integrity, Respect, Teamwork, Continuous Improvement, and Accountability. Benefits SpecialtyCare is committed to supporting professional growth for our associates. Each associate is allocated funds for continuing education, membership fees, and dues for professional associations. We also provide tuition reimbursement or tuition repayment assistance. We provide a full benefits package including a matching 401K and generous PTO plan. We also cover the cost of maintaining certification. Recommended skills Self Motivation Computer Literacy Ethics Social Skills Time Management Adaptability

Keywords: SpecialtyCare, Boynton Beach , Minimally Invasive Clinical Specialist I, Healthcare , Boynton Beach, Florida