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FGP Telehealth Nurse Manager-Contact Center-*Boynton Beach, FL*

Company: NYU Langone Health
Location: Boynton Beach
Posted on: November 27, 2019

Job Description:

Position Summary:We have an exciting opportunity to join our team as a FGP Telehealth Nurse Manager-Contact Center. In this role,?the successful candidate will oversee a cohort of registered nurses who will support targeted FGP sites by addressing messages sent from patients via the electronic medical record, advise patients of test results and further follow up as per provider instruction and provide patient education around certain chronic conditions.Job Responsibilities:

  • Provide leadership and guidance to registered nurses acting as a liaison between the local site and the patient or family
  • Supervise, coordinate and evaluate operations to maintain high productivity while providing world class care and service to patients and local sites
  • Ensure that staff provide care and counseling of patients based on accepted standards of care and provider guidance
  • Hire, onboard and mentor staff to ensure compliance with NYULH policies and procedures and that clinical practice, including telephone triage, is aligned with evidence based guidelines and New York State scope of practice
  • Regularly review available reports to monitor productivity, ensure appropriate handling of messages, and identify opportunities for improvement in individual and program performance.
  • Participate in regular debrief meetings with local sites to identify issues or opportunities for improvementMinimum Qualifications:To qualify you must have a Bachelor of Science in Nursing 3-5 years of clinical experience, preferably in an ambulatory office or ED setting, including 2-3 years of supervisory experience Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic. Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYSPreferred Qualifications: Telephonic care management experience Masters in Nursing or health related fieldNYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.If you wish to view NYU Langone Florida?s EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.Position Summary:We have an exciting opportunity for a nurse leader to help build and lead an innovative program designed to provide support to Faculty Group Practice providers and enhance communication with patients. The successful candidate will oversee a cohort of registered nurses who will support targeted FGP sites by addressing messages sent from patients via the electronic medical record, advise patients of test results and further follow up as per provider instruction and provide patient education around certain chronic conditions.Minimum Qualifications: Bachelor of Science in Nursing 3-5 years of clinical experience, preferably in an ambulatory office or ED setting, including 2-3 years of supervisory experience Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic. Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYSPreferred Qualifications: Telephonic care management experience Masters in Nursing or health related field

Keywords: NYU Langone Health, Boynton Beach , FGP Telehealth Nurse Manager-Contact Center-*Boynton Beach, FL*, Executive , Boynton Beach, Florida

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