Assistant Manager, Communications Systems

Company: City Of Boynton Beach FL
Location: Boynton Beach
Posted on: May 11, 2019

Job Description:

Purpose of Classification The purpose of this classification is to assist in the management and operations of the emergency communications systems, to include 911 public safety answering point, and Police and Fire/EMS emergency and non-emergency dispatching. Under the general supervision of the Communications Systems Manager, this position is responsible for ensuring that the communications center personnel have the communications tools, equipment, and training necessary to carry out their duties. Essential Functions The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Supervises five (5) Communication Supervisors; establishes schedules and methods; implements policies and procedures, reviews and approves payroll. Monitors quality of service provided to police, fire and citizens through reports, reviews and schedules. Assists the Communications Systems Manager with reviewing and updating emergency preparedness procedures and policies; coordinates with other departments and outside agencies to stay current. Supervises, directs, and evaluates assigned staff, addressing employee concerns and problems, directing work, counseling, and managing employee performance. Responsible for scheduling, proctoring, and maintaining all trainings and certificates for the staff of the Communications Center. Regularly assess the training needs of department personnel to maintain employee development and succession planning, ensuring continued operational success Evaluates and monitors equipment, system and personnel performance, making appropriate recommendations and taking appropriate actions to increase operating efficiency. Researches new technology and makes recommendations. Attends meetings, workshops, and training sessions. Assists in the preparation of the annual budget; monitors and reviews budget expenditures; coordinates revenue reimbursements and approves disbursements for equipment and services. Ensures compliance with state and federal regulations. Establish an environment that cultivates the three (3) core values of the Boynton Beach Police Department; Civility, Accountability and Pride (CAP). ADDITIONAL FUNCTIONS Performs other related duties as required. . Minimum Qualifications Bachelor's degree from an accredited college or university with a major in Business or Public Administration or related field; five (5) years experience with communications systems operations in a municipal communications or related facility, including three (3) years lead or supervisory experience in a 911 Communications Center. Florida and National Crime Information Center (FCIC/NCIC) operation and Emergency Medical Dispatcher (EMD) certifications or equivalent are required. The Bachelor's degree may be substituted by seven (7) years' of verifiable experience as a Supervisor in a 911 Communications Center. Supplemental Information COMMUNICATION COMPETENCIES Effectively communicates with supervisor, employees, other departments, contractors, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. KNOWLEDGE, SKILLS & ABILITIES * Knowledge of management techniques, principles and practices. * Knowledge of the rules and regulations governing emergency communications. * Knowledge of budgeting techniques and methods. * Skill in verbal and written communication. * Skill in scheduling and coordinating work activities of the communications operation. * Skill in directing and supervising emergency communications work. * Skill in preparing clear and concise documents. * Skill in recognizing operating deficiencies and developing improved operating and emergency procedures. * Skill in evaluating equipment, system and personnel performance, and in making appropriate recommendations and modifications to increase operating efficiency. * Ability to communicate effectively, both orally and in writing. * Ability to effectively address departmental issues affecting personnel. * Ability to establish and maintain effective and harmonious working relationships with other co-workers, supervisors, other departments, Police Officers, Firefighters, Paramedics, other governmental and regulatory agencies and the general public. * Ability to function and remain calm in a high stress environment. PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.SDL2017

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