Retail Print and Client Services Manager - KC
Company: Office Depot
Location: Boynton Beach
Posted on: January 23, 2023
Job Description:
OverviewAt Office Depot, Inc., our Print & Client Services
Manager reports directly to the General Manager and has ownership
of the Print Services area. The Print & Client Services Manager is
responsible for engaging and providing an exceptional experience
for customers requiring Print services and for promoting the sale
of the best solutions & additional products as well as assisting in
day-to-day operations and developing store strategies and tactics.
The Print & Client Services Manager is expected to quickly build
ongoing customer relationships and become a trusted expert by
utilizing advanced Print Services knowledge to meet customers
needs. The Print & Client Services Manager is responsible for
driving the sales of Print Services by demonstrating a passion for
the brand, print solutions, and other products offered to our
customers.The Print & Client Services Manager will also be a Key
Carrier and considered the Leader on Duty in the absence of other
management. All Full-Time Print & Client Services Managers must be
able to work a flexible schedule that aligns with business needs.
This includes the ability to work evenings, weekends, and
occasional holidays. In addition, Full-Time Print & Client Services
Manager positions must be able to perform External Key Carrier
responsibilities which include but are not limited to opening and
closing responsibilities and being scheduled for those respective
shifts.The essential functions of this position may require you to
consent to periodic comprehensive background checks conducted by a
third-party.Primary Responsibilities
- Proactively acknowledges and engages every customer in the
Print Services area to ensure a positive customer experience.
Utilizes and understands the Office Depot, Inc. selling program to
promote the sale of the best solution as well as additional Print
Services solutions & products. Works to continually develop
personal selling skills and specialized product knowledge through
sales and service tools provided. Drives Print Services sales by
supporting all related current programs, new product launches,
external marketing strategies, and special initiatives.
- Operates all equipment within the Print Services area to
maintain efficient production and ensure customers orders are
completed correctly and on-time. Utilizes communication tools to
request assistance within the Print Services area and to coordinate
the appropriate service for all customers throughout the
store.
- Trains and coaches support staff on the use of new products and
tools. Contributes to associates development through training,
communication, recognition, and support.
- Able to evaluate the size and complexity of orders to determine
if a RPF (Regional Print Facility) should be used, per established
guidelines. Completes the Perfect Order form for every non-fax
order. Manage high-volume copying/printing and ancillary service
production (binding/finishing, etc.).
- Maintains the appearance of the Print Services area in
accordance with policy.
- Responsibilities as an External Key Carrier include but are not
limited to: ensuring the safety and security of the building and
associates during the absence of others or in conjunction with
other managers. Performing opening and closing responsibilities
including activation and deactivation of the stores alarm system,
cash handling, daily store balancing, and system processing.
- Performs other duties as assignedQualificationsLevel of Formal
Education:
- High School diploma or equivalent; Bachelors preferredYears of
Experience:
- Minimum 3 years experience and/or training in related field
including 2 years retail management experience.Type of Experience:
- Minimum two to years management experience or demonstration of
skills and learning through an internal development program
- Experience in Print Center OperationsTechnical Competencies:
- Basic computer skillsSkills and Ability:
- Must be the subject matter expert in the Print Services area
and associated information systems
- Must possess advanced selling skills
- Must possess strong interpersonal and communication skills,
which are necessary to establish a selling relationship with
customers
- Must be adaptable to a changing environment
- Must be able to coach and train others in a professional
environment
- Possess excellent verbal and written communication skills
- Must possess the ability to use technology applicable to role,
and to access information necessary to complete daily
responsibilities
- Must possess ability to process information/merchandise through
POS register systemPersonal Attributes:
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for the brand, products, services, and
solutions offered to our customers
- Must possess a desire to continually develop personal selling
skills and product knowledgeOther/Preferred:
- Drive for Results
- Decision Quality
- PatienceDisclaimerThe above statements are intended to describe
the general nature and level of work being performed by associates
assigned to this classification and are not intended to be a
complete list of all responsibilities, duties and skills required
of associates so classified. Other duties may be assigned.Pay,
Benefits & Work ScheduleOffice Depot and OfficeMax offers
competitive salaries, a benefits package, which includes a 401(k)
and more, along with plenty of opportunity to move and grow within
our organization! For immediate consideration for this exciting
position, please click the Apply Now button.How to ApplyClick the
Apply Now button and follow the instructions on each page. When you
have completed the application, click the submit button.Equal
Employment OpportunityOffice Depot and OfficeMax is committed to
providing equal employment opportunities in all employment
practices. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy, childbirth, lactation and related medical conditions),
gender (including gender identity and expression), ancestry,
national origin, citizenship status, marital status (including
registered domestic partnership status), age, physical or mental
disability, medical condition, genetic information, military and
veteran status, sexual orientation or any other characteristic
protected by federal, state or local law.We will consider for
employment qualified applicants with arrest and conviction
recordsCity & County of San Francisco Fair Chance Ordinance
(https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf)REQNUMBER:
65264
Keywords: Office Depot, Boynton Beach , Retail Print and Client Services Manager - KC, Executive , Boynton Beach, Florida
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