Customer Success Manager (CSM)
Company: NexGen
Location: Boynton Beach
Posted on: May 12, 2022
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Job Description:
Job DescriptionSalary: 50,000 - 60,000Customer Success Manager-
Remote Are you Customer Service focused? Are you detail-oriented
and like technology? Are you looking for growth opportunities while
working remote? You've found it at NexGen! About the Company NexGen
Technologies (NGT) has launched a new generation of customer
contact management solutions, services, and technologies. NGT
provides a new level of customer-centric services/technologies
across all interactions in existing and emerging markets,
specifically targeting the rapidly growing digital real estate
market. Job Background The Customer Success Manager (CSM) directly
engages with assigned customers to provide management of all
support related functions. This role requires the ability to
provide customers with the best attention and solutions possible,
and to function in technical capacities. Ultimately, you will lead
a team of customer service representatives which will assist
customers with any issues they may have. The candidate will need a
solid understanding of NexGen products and services. The main
function will be to receive incoming communication (email, calls,
support tickets) from our BPO clients and Virtual Office
subscriptions, and provide a solution to set our customers at ease.
The CSM will work with other organizations to onboard new
customers, train customers and keep them happy during the lifetime
of our partnership with them. The CSM is the primary point of
contact for all Support related issues for the assigned customers.
They will ensure that Support Service Levels are met and provide
regular reporting of Support performance metrics to the customer.
They will also be the conduit for any upsell opportunities and
bring them into a sales engagement. Principal Responsibilities
Keywords: NexGen, Boynton Beach , Customer Success Manager (CSM), Executive , Boynton Beach, Florida
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