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Service Writer

Company: Vermeer Corporation
Location: Boynton Beach
Posted on: September 30, 2019

Job Description:

You re not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We re a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More . Job Summary Vermeer Southeast is currently seeking a Service Writer to assist in the organization and coordination in the operations of the BOYNTON BEACH, FLORIDA service department by supporting a team that provides exceptional customer service and ensures successful selling of all available service hours. Accountabilities: 1. People Leadership and Development: Assist Service manager with staff training through active performance management and implementation of a meaningful development process. Assists in utilization of all available staff training tools. Build strong team which fosters collaboration and open communication through an inclusive environment. 2. Customer Satisfaction: Interact with all contacts in a caring, professional, courteous and timely manner. Build and maintain customer relationships. Provide needed service solutions that address customer concerns and enhance customer operations. Ensure quotes for service and costs to internal and external customers are completed promptly. May load and unload equipment. 3. Marketing/Sales: Participate in a team that markets Vermeer products and services by soliciting customers through applicable sales strategies. Call on potential and existing customers for the purpose of increasing customer base, maintaining current customers and increasing sales. 4. Department Management: Analyze existing shop time and space, customer demand and market share trends to maximize department's full profit potential. Coordinate and ensure needed services are completed on time. Keep current on knowledge of service bulletins and equipment updates. Keep updated on service warranty issues, files and tracks claims and ensures proper credit is given to dealership. Provide necessary weekly and monthly department reports. Ensure necessary shop supplies are on hand. Ensure shop facility and equipment yard is well maintained, clean, safe and secured. Ensure department safety standards and documentation is maintained. Desired minimum experience, education and skills required: Education and Experience: A bachelor's degree or equivalent in service operations and labor selling at the management level. One (1) year leadership experience with demonstrated communication and leadership skills. Previous industry experience. Forklift certification a plus. Necessary Knowledge, Skills and Abilities: Ability to clearly communicate as well as understand read and follow verbal and written instructions. Ability to read blueprints, hydraulic and electrical schematics. Knowledge of hydrostatic and electrical systems. Must be able to multi-task and be detailed orientated with demonstrated follow through and organizational skills. Demonstrated interpersonal skills. Demonstrated customer service skills. Possess typing and basic computer skills. Must have a valid Driver's License. CDL a plus. Knowledge of industry trends, understanding of general repair practices and dealership aftermarket capabilities. Working knowledge of the hazards and safety precautions common to equipment and proper documentation. Excellent wage and benefits included. We are a Drug Free Workplace and an Equal Opportunity Employer. This posting is for a position with an independent, authorized Vermeer dealer. It is posted to Vermeer Corporation s website as a courtesy to the dealer. Please contact the dealer for further questions concerning hiring policies, equal opportunity statements, or the position described. Vermeer Corporation does not authorize or condone discrimination with regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

Keywords: Vermeer Corporation, Boynton Beach , Service Writer, Advertising , Boynton Beach, Florida

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